Order


To place an order, please call (+254) 0786 621 486 or(+254) 0713 621 486. For orders outside Nairobi and Kenya, you may be required to send an email or sms to reconfirm order and address. This is simply to ensure that the right order is sent to the right address. Alternatively, you can send an e-mail to sales@houseofdecker.com.

Our open hours are 9 am - 5 pm from Monday to Friday and 9 am – 12 noon on Saturdays except for Kenyan public holidays.

Payments Method


Payment may be made before delivery via M-PESA on Paybill Number 972510 or on delivery in cash or by money transfer. Cheques are also accepted but the goods will only be released once the cheque has cleared.

Delivery



Goods will be delivered within 24 hours of ordering in Nairobi and 48 hours within Kenya but outside Nairobi (we do not ship/courier Saturdays, Sundays, or holidays). Delivery time outside Kenya depends on the handling company the customer prefers but for UPS and DHL it is within 3 working days.

Deliveries within the Nairobi Central Business District (CBD) are free, but outside the Central Business District deliveries attract a delivery charge of Kshs. 300. Deliveries to other towns in Kenya will be charged at Kshs. 500

Deliveries outside Kenya are sent as per the rates of the handling company operating near the customer (UPS, DHL or any other company preferred by the customer)

Returns


Please note that the Belly Bandit® is non-returnable since it is an undergarment. Always check that you have ordered the right sizes before you confirm order and within Nairobi check that your purchase is right on delivery.